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Mistake with Credit Card Checks Causes Problems
 I have been a customer of X Bank for 17 years (it bought out my old bank). I wrote three checks against one of my credit card accounts and deposited them. Stupid me did not understand the difference between "available cash" and "available credit." The checks were returned unpaid because I was over my limit. As a result, this created overdrafts, which I paid on the spot. However, X Bank has decided to close the account. I believe that they gave me ten days. I am still making transactions with the account. It has not been frozen. Bank X sent a letter to my home stating in writing that they would be closing the account.
Here is the part that causes me concern. The letter says: "Additionally, we may report you to Chex Systems Inc." What are the chances of this actually happening? There is an available balnce in the account. They are still clearing transactions, and we have two credit cards and an open credit line with them. I have written a letter and thrown myself upon their mercy. In addition, my husband has another account at a seperate bank. If we go on Chex Systems, what are the chances of that bank getting wind of it? He has been a customer for six years with a healthy balance of nearly 30,000.00.
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 Banks that use ChexSystems make active use of it, and your bank's statement is probably not simple "saber-rattling." Communication with the bank is your best option. You have written a letter. Ask to speak with the manager of the branch that holds your account. There's something about an in-person appeal from a contrite customer that should pull at his or her sense of fair play. I don't for a minute suggest you should go in "hat in hand," but a business-like admission of your error and the fact that you've paid up the obligations, along with a request to reconsider the bank's decision, should help. The account isn't closed until it's closed, so the decision can be reversed, if the manager has the latitude to do so. As for the other bank, there have been cases in which news of an adverse event at another institution has caused problems, but that is highly unlikely, given your husband's balances.
Published on BankingQuestions.com 4/04/07
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