I was visiting the USA and withdrew $200 from the Chevy Chase ATM in MD. To my surprise, the ATM gave me $20 and nine off 'stamp cards'. I was so annoyed. Anyway, there was a Chevy Chase bank near by and I went in and spoke with the customer service guy. He indicated that there was nothing he could do and that I have to go back home and make a claim from my ATM card issuing bank. After some insistence, he did agree to give me a letter indicating what had happened. However, he would not give me the money and he also took the nine off stamp cards (he noted this on the letter). He indicated that this was how banks worked among themselves and this was the right process to follow. The guy seem to be saying and doing the right thing. Has anyone else experienced a similar issue and is it right that I have to go back to my bank?
Yes, you go back to your bank. At least you do under the U.S. procedures. Here Regulation E protects the consumer and tells the bank what they have to do. Reg E tells your bank (if it is subject to this) to process a claim and when they have to pay you back. Your bank would then communicate with Chevy Chase to resolve the claim. A U.S. bank as an example, would likely pay you and then get their money back from Chevy Chase.
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Yes, you go back to your bank. At least you do under the U.S. procedures. Here Regulation E protects the consumer and tells the bank what they have to do. Reg E tells your bank (if it is subject to this) to process a claim and when they have to pay you back. Your bank would then communicate with Chevy Chase to resolve the claim. A U.S. bank as an example, would likely pay you and then get their money back from Chevy Chase.
