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Home >> Accounts >> ATM/Debit Cards
Bank Insists Customer Come In to Make Deposit
I noticed that most banks require their customers to come in their lobby to make a deposit in their account using a debit card from another bank, because they consider the transaction to be a cash advance even though the account holder does not want any cash back. How did all the banks come to the same conclusion? In my opinion, the debit card is better than a check deposit, because the funds can be verified when the deposit is made. In my case, I gave them my drivers license, where the name on the license matched the name on the debit card and both of those match the information the bank has on file. Every time I ask a bank what their reasoning is for requiring me to come in, they always make some excuse such as, it is for security purposes, or that type of transaction takes too much time to process in the drive through even though I have sat there and watched them count currency from commercial customers. As far as I am concerned I ought to be able to walk up to any ATM machine with both cards and their PINs and make a deposit, and I find the reasoning of the industry as a whole interesting, given the conclusion they have come to under the circumstances. Any information would be appreciated.
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 So far, the ATM manufacturers and the banking industry haven't set up ATMs to transfer funds from an account at one bank to an account at another bank using cards from both banks, unless you make an actual cash withdrawal from one and a cash deposit to the other. The idea of making the transfer in a single, cashless transaction has merit, although there may not be enough demand for it to have anyone work on providing it.
Most banks do not handle cash advance type transactions in their drive-up lanes. Although it's true that you can observe a bank spending just as much time with a business customer as they take making cash advances, the fact is that most cash advances are done for non-customers, and banks don't like tying up drive-up teller time for non-customers.
Published on BankingQuestions.com 5/19/10
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