The bank representative probably put your card on a lost/stolen list and ordered a replacement because of some misuse of your card or card number. Perhaps you reported that your card or card number had been used without your permission.|
If that's the case, it's quite normal for a bank to block further use of the card, both to protect a customer's account from further fraud, and to protect the bank from having to reimburse the customer for further fraud. One way to access your account without a card is to visit a branch of the bank and provide identification.
Published on BankingQuestions.com 12/17/07