How important is it to assure that all officers and employees are trained to provide correct answers to a consumer's safe deposit questions?
Employee training is the one of the most critical areas. Officers and employees having frequent contact with consumers must receive very thorough and continuous training. Make sure they can correctly answer all questions relating to safe deposit insurance, contract provisions and facility closings. Having carefully worded safe deposit signs, disclosures, and question and answer brochures that address the most frequently asked safe deposit questions make this training much easier. When asked difficult questions, properly trained officers and employees can easily provide the correct safe deposit information to consumers.
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Employee training is the one of the most critical areas. Officers and employees having frequent contact with consumers must receive very thorough and continuous training. Make sure they can correctly answer all questions relating to safe deposit insurance, contract provisions and facility closings. Having carefully worded safe deposit signs, disclosures, and question and answer brochures that address the most frequently asked safe deposit questions make this training much easier. When asked difficult questions, properly trained officers and employees can easily provide the correct safe deposit information to consumers.
