|
 |
Home >> Accounts >> Business Accounts
Bank Revealed Private Info to Husband
I have a business account and credit card account in the same bank. I also have a joint account with my husband. As it turns out, I've fallen behind in payments, and now they have called my husband and discussed the entire issue with him including balances and payments. My husband knew nothing of this account and this has become a problem. What can I do?
|
|
 There's not much you can do at this point other than attempt to discuss the situation in an open and honest manner. As far as the bank is concerned, however, there has been a serious breach of its responsibility to you as its customer to keep your personal account information confidential. Your husband was not entitled to hear about your accounts from the bank, although it's fair to say that if your delinquency had continued, something might have eventually happened to reveal this information.
The bank's management should hear about the problem, since the discussion of your private account information with your husband is probably against the bank's policy, or should be. If the bank is not aware that one of its employees breached its rules, it can't do anything about it.
You should think carefully about how much of your personal life you discuss with the bank when making your complaint. For example, you might decide that you don't need to share the details concerning why you maintained a separate account, or whether you and your children might be at risk. It might be a good idea to stick with "I maintained a separate account and didn't share that information with my husband for personal reasons that I don't care to go into, and your employee's indiscretion has violated my right to privacy."
Your complaint can provide the bank with an opportunity to adjust its policies or simply to re-emphasize its current rules in training the offending individual and others in the organization. The bank might also decide to discipline the offending employee if the bank's rules were broken.
There's nothing the bank can do at this point to undo its conversation with your husband. That's why you might consider talking to an attorney to find out if you should pursue any sort of claim for damages caused by the bank's actions.
Published on BankingQuestions.com 5/26/09
|
| |
|
Accounts
Article
Q&A
Podcast
Video
Blog
Discussions
PDF
Powerpoint
