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Home >> Accounts >> Business Accounts
Deposit Wrong: Bank Won't Recount for Me
I work for a large corporation, and make deposits of $5000 -$10,000 every day. The bank refuses to count the cash in front of me. They use some machine behind the counter, that I cannot see. Today the deposit was wrong, but when I asked the bank manager if they could recount the funds in front me, he replied "No, I'm not changing our policy for you." I am accountable for this deposit, and felt that I could ask them to count in front of me to verify the amount. If requested aren't banks supposed to count cash in front of customers?
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 Although counting cash deposits in front business customers was not unusual, and recounting them when the count was off, there has never been any rule other than a bank's own policy requiring that practice. Many banks hand that responsibility off to a counting room or team that works behind closed doors under controlled conditions.
You were right to ask the tellers to recount the cash in front of you, and a blanket "no" to such requests is not good. The responsible thing for the bank to have done would be to agree to your request or to hand back the entire deposit and ask that you verify it (perhaps in a private, secure area of the branch) before handing it back for a final count.
Published on BankingQuestions.com 7/30/09
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