As a business, what type of recourse do I have when one bank tells my customer that their check was paid to me twice and my bank statement shows that it only paid once? I believed my customer and issued a check again believing that they were out that amount.
Now I'm the one out the money and my bank says one thing while their bank says another. What am I supposed to do in this situation? I am limited because of confidentiality agreements.
Occasionally, a check will get double-charged and the payee only gets credit once. If your customer's bank had taken it up with your bank, it would have learned you only received credit once.
Your first step should be to contact your customer to ask his assistance in getting his bank to figure out why there was a double debit. That could result in his receipt of a refund from his bank, and then he could return your money. Of course, that might not work, in which case you'd pretty much have to decide whether it would worth your time, cost, trouble and negative PR to bring suit against your customer for the return of your funds.
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Occasionally, a check will get double-charged and the 