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Bank Sold; Beginning of Account Problems
We have banked with the same bank for a long time until the company was sold to another company this year. We were told to keep using our same checks that we have with our account number that we have. I would have not known until my place of employment called me and said they were having trouble with the direct deposit, and could I call my bank and find out what was going on. After I called them, I went there also finding out that our checking account numbers were no longer the same. We were very unaware of that and we had already paid most of our bills. They said they would honor our checks with the old account numbers on them, but we are still getting bounced checks in the mail and phone calls from other businesses telling us to come pick up our checks, not only that, the bank also took over $1500 from our checking account saying we owe money for checks that did not go through, we have disputed but have no way of proving that we have been had. I don't understand what is happening; it's not like we abuse our account and write checks for nothing, and not only that money goes in every week. Please tell me what to do.
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 Hopefully you have held onto the correspondence you got from the bank that assured you that your old account number and checks would be acceptable after the merger. Pay your branch office of the bank a visit, and bring a copy of the correspondence with you so that you can point out the assurances you were given. Then ask the bank representative how to proceed, so that the bank refunds all of your overdraft fees and communicates with as many of the third parties as you are able to identify, admitting to the bank's error.
If you don't get a satisfactory response, escalate your complaint to a regional manager or the executive offices of the bank. What you don't do in person, put in writing, and keep a copy of everything you send to or receive from the bank about the problem. If you still don't get the problem resolved, file a complaint with the bank's primary regulator.
Published on BankingQuestions.com 9/04/08
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