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Home >> Checks/Money Orders >> Checks You Received
Bank Refuses to Pay to 'order' of Myself
I received a settlement check from my attorney. I went to his bank to exchange his check for a cashier's check and then deposit it in my bank. My bank was going to hold the funds and deduct a fee. I decided to go back to the attorney's bank to ask to exchange that check for a check made payable to a title company (I had a real estate closing) and the remaining $15,000 in cash. They refused to give me another cashier's check and wanted to give me the entire (original) check in cash. I did not want to carry that much cash, plus I had another errand. Why would they refuse to do this?
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 If the bank does not have you as a customer, they may, as a policy, refuse to issue a cashier's check for you. Banks have to follow many onerous restrictions and account for who does what business with them. While they have an obligation to pay the check, they are not obligated to issue you another check, split the payment or for that matter even handle the check with you personally.
In the end, what they did may have been for their own protection, and in this instance, they valued that over customer service. Note that "customer" in this case means one possibly in the future and not a current customer. They receive no benefit of your requested transaction, only costs of issuing, paying and processing the check followed by balancing the account from which it is drawn.
Published on BankingQuestions.com 8/25/10
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