Recently we received a check from a customer which we turned around and cashed. A few weeks later the bank reversed the deposit and stated that the customer had put a stop payment on the check. I did not think this was possible. What is the time frame allowed to put a stop payment on a check?
Suppose you issued a check, and wished to stop payment on it. You'd be on time to make the stop payment if the check had not yet reached bank for payment or been paid at the teller window. You'd also be in time if the check had come in for payment, but the bank hadn't reached its cut-off hour on the next business day; but, once the check is paid by the bank it's drawn on, and midnight of the next business day arrives, it's too late to stop payment.
"A few weeks later" makes me think that your customer's bank tried to appease its customer and violated the "midnight deadline" rule when it did so. Your bank should refuse the late return and recredit your account.
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Suppose you issued a check, and wished to stop payment on it. You'd be on time to make the stop payment if the check had not yet reached bank for payment or been paid at the teller window. You'd also be in time if the check had come in for payment, but the bank hadn't reached its cut-off hour on the next business day; but, once the check is paid by the bank it's drawn on, and midnight of the next business day arrives, it's too late to stop payment.