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Home >> Checks/Money Orders >> Checks You Wrote
Getting Bank to Pay for Mistake
I transferred $2,500 from my savings account to my checking account on Saturday, April 19th, knowing that it would be credited on Monday, April 21st. On the 24th, I received a letter from my credit card company saying that they tried to cash a check for $1,300 that was returned for insufficient funds.
I contacted the bank, and we discovered that the teller had transferred the money into someone else's account that had the same name as me. They removed the funds from their account and deposited it into mine. I recently received a bill from my credit card company saying that I was being charged a $39 return check fee.
I went to the bank and asked them to write a letter to my credit card company and pay the $39 fee. The bank manager said that they would write a letter, but not pay the charge. Why won't the bank reimburse me for their error? Is there anything that I can get them to do to pay the fee?
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 We urge you to contact the bank and speak to a bank officer who is higher than the manager to whom you spoke. In our experience, the bank would often write a letter and the other party would waive the fee. If they don't, you have every right to ask the bank to pay you that fee. If you don't receive satisfaction, ask for that officer's boss and continue to the president of the bank.
If this is clearly due to their error, and the check would have paid had they transferred the funds to your account, assuming you provided clear instructions, ask them for their regulators ombudsman's contact information. Each federal banking regulator has an ombudsman to handle consumer complaints. Many state banks may as well, or you would complain to the state banking department.
Published on BankingQuestions.com 5/30/08
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