I have been paying my car payments to the credit union for several years. Recently they returned the checks for my car payments stating that they could not read the hand-written amount and that I needed to rewrite the written amount on each check (the numeric amount was legible). I rewrote the checks and sent them back and again they claimed that they couldn't read some of the checks and only credited the my car payments for the amounts that they could read.
I have had several other problems with this credit union in terms of how they handle my submitted payments. I have excellent credit and do not understand why I am having so much trouble with this credit union. Is there any way that I can report them and have them audited? Is there any other way that I can resolve this situation?
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The credit union is laboring under the misconception that the written-out amount on a check is the only legal amount the payee can accept. In actuality, the law says that when there are two amounts on a check, one in numbers and one in words, the words control if there is a discrepancy between the two amounts.
However, you can do yourself a favor and find out what the credit union is finding so hard to read on your checks. You may need to resort to printing the words if they can't read your best script. If you have a hard time writing legibly, you can ask someone to help you do it.
As to your other problems with your car loan payments, are you using a payment coupon book? Are you making sure that any payments you mail are addressed properly (check with the credit union to make sure you've got the correct address for payments). If all that fails, you can think about refinancing your car loan elsewhere (although that may not make financial sense for you).
Finally, you can file a complaint with either your state banking department (if it's a state-chartered credit union), or with the National Credit Union Administration (NCUA). Their Consumer Assistance Center information can be found here.Published on BankingQuestions.com 1/16/08
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The credit union is laboring under the misconception that the written-out amount on a check is the only legal amount the 