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Home >> Lending >> Credit Cards
Pays Bill, but Store Doesn't Credit Account
I wrote a check to my bank for my Lowe's account. They deposited it (their stamp is on the back), but they never credited my account. What can the bank do to help me resolve this?
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 Your bank can provide you a copy of the check, front and back, unless you already have it, which you should be able to use to demonstrate to Lowe's that you paid your bill. There should be an address on your Lowe's bill to be used for billing error notices. Write a brief letter to Lowe's at that address, listing your account number, the date and amount of your check, the fact that it appears to be endorsed by Lowe's and the fact that no credit for your payment appears on your account. Do so as quickly as you can, because delay could affect your rights.
The bank that operates the Lowe's credit card product for them will have to investigate. While it does that, your obligation to pay that amount should be suspended pending the outcome of the investigation.
Published on BankingQuestions.com 7/08/10
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