My credit card has a charge on it for a item I ordered over the internet. I haven't received the item yet, but the charge is there. I don't want to pay for this until I get it. What can I do?
This is controlled under the Truth in Lending Act and Regulation Z. You may dispute charges for goods and services. This is called a billing error. Your card issuer will have told you how to report these errors to them. In many respects you have more favorable treatment here with your credit card, than had you used a debit card that was tied to your checking account. To dispute a charge, you must have made the purchase in your home state or within 100 miles of your current billing address. The charge must be for more than $50. These limitations don't apply if the merchant and the card issuer are one in the same. You should first make a good faith effort to resolve the dispute with the merchant. No special procedures are required to do so. Also, this pending dispute should not cause your credit to be reported as past due. You still have to pay your bill, but it is as though this charge didn't happen.
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