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#2742 - 07/14/04 09:31 AM Refer to Maker
Anonymous
Unregistered


I deposited a check from an individual the other day and the check came back "Refer to Maker". What does this mean? It had the proper endorsement and signatures. I have have deposited checks from him before with no problem. He is out of state and sometimes I have a difficult time reaching him. Any assistance would be appreciated.

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#2743 - 07/14/04 09:38 AM Re: Refer to Maker
Dan Persfull Offline
Compliance is my life

Registered: 08/28/02
Posts: 16057
Loc: Bloomington, IN
"Refer to Maker" means you need to contact the person who wrote (made) the check. You won't know the reason until you talk to that person.
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The opinions expressed are mine and they are not to be taken as legal advice.

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#2744 - 07/14/04 09:47 AM Re: Refer to Maker
Qtip Offline
Gold Star

Registered: 12/18/03
Posts: 424
Loc: Kentucky
And to add: The maker may not know what it means either so they should contact their institution.
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Not even close to being legal advice....I have a bridge for sale too!

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#2745 - 07/14/04 01:18 PM Re: Refer to Maker
Firefighter Offline
100 Club

Registered: 12/12/02
Posts: 119
Loc: Southeast Michigan
Quote:

And to add: The maker may not know what it means either so they should contact their institution.




QTip, you got me. Isn't this request initiated by the maker of the check? Can you give any examples of the bank returning a check "Refer to Maker" that the maker would be unaware of? Thanks.

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#2746 - 07/14/04 02:06 PM Re: Refer to Maker
Don_Narup Offline
Diamond Discusser

Registered: 07/13/01
Posts: 3204
Loc: Las Vegas Nevada
Example - The signature may be different enough from whats on file to be suspicious of the validity of the check.

There is a hold on the customers account balance.

The check is post dated

The written amount and figure amount do not agree

The customer had someone compromise their account and they had to close the account and open a new one. The bank is returning all the checks on the old account.
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HMDA Fair Lending/CRA Analysis,Assessment Area Maps,Geocoding,Demographic Analysis 800-995-5448

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#2747 - 07/14/04 02:34 PM Re: Refer to Maker
NancyC Offline
Platinum Poster

Registered: 05/02/01
Posts: 536
Loc: OK
Another example - signer authorization has been revoked

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#2748 - 07/14/04 03:02 PM Re: Refer to Maker
Firefighter Offline
100 Club

Registered: 12/12/02
Posts: 119
Loc: Southeast Michigan
Quote:

Example - The signature may be different enough from whats on file to be suspicious of the validity of the check.

There is a hold on the customers account balance.

The check is post dated

The written amount and figure amount do not agree

The customer had someone compromise their account and they had to close the account and open a new one. The bank is returning all the checks on the old account.




Why would you use "Refer to Maker" in these instances instead of the actual return reason such as:

1. "The signature may be different enough from whats on file to be suspicious of the validity of the check."
Use: "Signature" as the return reason.
2. "There is a hold on the customers account balance."
Use: "Unavailable funds"
3. "The check is post dated"
Use: "Post Dated Check"
4. "The written amount and figure amount do not agree"
Use: "Amounts disagree"
5. "The customer had someone compromise their account and they had to close the account and open a new one. The bank is returning all the checks on the old account."
Use: "Refer to Maker" (OK, But the maker already knows why the check is being returned. )
6. "Signer authorization has been revoked"
Use: "Unauthorized Signer"

My opinion (I'm not a lawyer) is that you should only be using "Refer to Maker" when the maker knows why the check is being returned and can answer the question why the check was being returned. By keeping the return reason clear you will save a lot of angry customer phone calls. In stating the return reason you are not "spilling the beans" on your customer's confidential information but you are providing better customer service by saving them a phone call to find out why the check was returned.

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#2749 - 07/14/04 03:15 PM Re: Refer to Maker
Qtip Offline
Gold Star

Registered: 12/18/03
Posts: 424
Loc: Kentucky
I used to work for a super-regional bank that used that as a "catch-all" when a customers account was blocked/restricted for many of the reasons Don has named. At that institution, a customers account was usually blocked from activity if they were overdrawn for more than 30 days or if there was suspicion of fraud or if collections was exercising the right of offset for a loan or another account. Believe me...I never liked handling the customer calls when they recieved a check marked "refer to maker" because, at that institution, it was difficult sometimes to get a straight answer from the area that blocked the account.


Edited by Qtip (07/14/04 03:16 PM)
_________________________
Not even close to being legal advice....I have a bridge for sale too!

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#2750 - 07/27/04 09:25 PM Re: Refer to Maker
Fraudman, CPP Offline
Diamond Poster

Registered: 04/22/04
Posts: 1548
Loc: Connecticut
I do not like the "refer to maker" stamp. It is the lazy way to do things and all it tell the bank of deposit and/or the payee who negotiated it is to go back to the person who gave them the check. In many cases, the check is stolen and the drawee bank has the account in a pending status.

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#2751 - 07/28/04 07:22 AM Re: Refer to Maker
Ken_Pegasus Offline
Power Poster

Registered: 08/30/01
Posts: 6815
Loc: Another trip around the sun
"Refer to maker" means: We know what's wrong, but even though Reg CC requires us to tell you what's wrong, it also it has this little loophole, so we're not going to."

In addition to all of the reasons mentioned above, I have actually seen banks use it as the reason for returning an NSF check when the drawer was a "good customer" and they did not want to offend him.
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#2752 - 07/28/04 12:56 PM Re: Refer to Maker
Don_Narup Offline
Diamond Discusser

Registered: 07/13/01
Posts: 3204
Loc: Las Vegas Nevada
It also cuts down on the number of rubber stamps you need and the possibility of stamping the check with the wrong one. We used 3 stamps, NSF, Signature Irregular, and Refer to Maker. Refer to Maker also lessens the banks liability as it minimizes the problem of having an item stamped with an incorrect reason.

I have also seen a small sticker that listed a number of reasons for returning an item. A box was checked for the reason. This resulted in more handling as the item had to be processed manually with the sticker attached to it. Plus in the zeal to get items processed you could not always tell which reason was checked.

Keeping it simple pays off in the long run.
_________________________
HMDA Fair Lending/CRA Analysis,Assessment Area Maps,Geocoding,Demographic Analysis 800-995-5448

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