what happens if I stand in your parking lot and watch the customers come in and out of the bank? This is possibly the most bizarre statement on privacy I have ever heard.

I agree with happygilmore regarding showing the videotapes to a customer in this case. Regulation P (Privacy of Consumer Financial Information) and the Interagency Guidelines on Safeguarding Customer Information would not prohibit the showing of a videotape to a customer in the situation described.

Well, it is against our bank policy to hand over a tape because the customer requested it. If there was a police report, the situation would change.

Could they not view a portion of the tape that pertains to their business in a bank facility? I don't mean to hand the tape to them.

There have been some instances where a theft has taken place and the suspects were known to the customers. The only ones who could identify them would be our customer. In that situation, I've had my customers come in and we would review tape together (just the portion of the transaction).

I personally don't see how seeing other customers in the building is a violation of privacy. I mean, if you walked into the bank at the same time as another customer, you're not violating privacy. By seeing a person you're not getting any "private" information that could be detrimental to the other customer.

Sorry, I don't see the logic on that one.

But no, I wouldn't hand over the tape to anyone except law enforcement.