I wish your friends lots of luck. I had a loan with Homecomings and their service was a nightmare for me. I was so very glad when I refinanced the loan and paid them off. The new loan was sold to a different national mortgage company that, so far, has not tried to mess up my credit.
Tell your friend to be RELENTLESS with Homecomings. Send them letters, call them constantly, send copies to the FTC and your local congressional representative if things get bad. Let Homecomings know to whom they are complaining. My experience with them is that the squeaky wheel gets the oil.
Their handling of the servicing transfer started the nightmare because they never properly recorded the payments that went to the prior lender and for 3 years I had a late payment showing on my loan.
I was successful in getting it corrected, but then a short while later, they started reporting the late payment again. Tell your friend to pay close attention to his/her credit report and to dispute any inaccurate information with the credit reporting agency ASAP.
I am not a lawyer and I donít play one on TV. These are simply my own opinions.