Is there a bank where my mother can apply completely online for a home equity loan? She has a severe anxiety disorder and won't talk to a stranger.
You should look at banks in the area first to see if they offer online options. While it is possible, most lenders will not complete the process online for a new customer who is in the area. They like to meet their customers and know them. Some proof of a medical condition may be necessary to complete what you want. If that isn't available, it will be more difficult, as there is a lot of mortgage fraud that lenders are still experiencing. Never meeting customers was one part of that problem.
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