I recently paid off our home loan. I called the automated payoff line and got the amount and also spoke to a representative who broke down the day by day amount of payoffs. I ended up just sending the highest amount and latest date, to ensure I would not get any more. I sent my certified check on 10/14/2010. I overpaid and they sent me a check for $3.23. I received that check on 11/5/2010. I assume my loan is paid off, but shouldn't I receive something from the Bank of America stating my loan is paid off with a date stamped on it? All other loans I have had always did. Just for peace of mind I would like proof. What do I need to ask for and who do I contact?
Given the complicated nature of mortgage servicing today, it's reasonable to expect some delay in receipt of a payoff acknowledgment. Some banks will routinely send the release of lien document directly to your Registry of Deeds (or similar office in your state or county) for recording and direct that it be sent to you when recording is completed. Other lenders will send the release document to the borrower with instructions about getting it recorded. If you haven't heard anything from the bank by the end of the month, contact the mortgage servicing representative again and ask when you might expect to receive the lien discharge paperwork or other acknowledgment of your payment in full of the loan.
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Given the complicated nature of 