|
 |
Home >> My Bank Said ...
Credit Report Account Confusion
Recently I found a concern on my credit report about a Wachovia account I had that while I was in college. When I left the state(suddenly because my brother in law was killed in a motorcycle accident), I did not close it and left money in it. The fee is an automated deduct, so it made it appear that some activity was happening with this account. There has been no action by me, since 10/01/02. However, bank representatives keep saying that someone was making payments, but this is not true. It was their automatic fee deduct. The same amount every month. After a lot of phone calls I have determined that a fee for overdraft protection kicked in, at some point, because they say I still have $12.98 in a checking account, but I owe $514.
I have made many phone calls with over twenty-five bank representaatives and five supervisors that always end in them saying they will call back but they never do, and I can never reach them directly with the numbers they give me. Who should I ask to speak to next? They refuse to close the account and different offices handle these accounts, so they are always switching me from one to another. The closest Wachovia to me is over 300 miles away.
I am really frustrated. I have spent hours on the phone and no one appears to have an answer. This company has the nerve to call themselves #1 in customer satisfaction! It seems that the very protection that my parents thought I should have on my account is now putting my credit in jeopardy. What should I do?
|
|
 Wachovia has been acquired by Wells Fargo. You have two choices: contact Wells Fargo and start over, or contact their bank regulator, the Office of the Comptroller of the Currency. At this point it would probably be better to contact the latter. The OCC has a complaint office and procedures you can follow. Contact information is in the link. Because of the acquisition, it may well take longer to have your issues rectified, and there should be statements that you or they have which will quickly substantiate where the debits on the account were originating. That will be important.
Published on BankingQuestions.com 11/14/08
|
| |
|
Accounts
Article
Q&A
Podcast
Video
Blog
Discussions
PDF
Powerpoint
