My sister in law wanted to know if I was making payments on a loan from my checking account. She asked her sister, who works at my bank, and she gave her the information she wanted without my permission. Do I have any recourse against the employee and/or the bank?
The bank employee's loose lips would be a firing offense in many banks. The confidentiality of customer information is a primary value that banks attempt to keep at the top of employees' priority lists as they do their jobs. A family relationship is no excuse for sharing such information with someone who quite obviously had no business involving herself in your banking relationship.
Trying to press a legal case against the bank or its employee might be a very expensive and possibly futile effort. However, you should talk to the bank employee's manager or other bank official about the incident. The bank's management should know that it has a problem employee, and the transgression is serious enough that there is the possibility the employee could be fired.
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The bank employee's loose lips would be a firing offense in many banks. The confidentiality of customer information is a primary value that banks attempt to keep at the top of employees' priority lists as they do their jobs. A family relationship is no excuse for sharing such information with someone who quite obviously had no business involving herself in your banking relationship.