My girlfriend just realized that during a face to face cash deposit at Bank of America, she got credited for a significantly less amount than she deposited. The lesser amount was on the receipt given to her and also on her statement; however, she knows that she deposited more that day, but didn't catch the error until now. Is there anything she can do about the mistake? Can she have the bank review a video from the date/time of the transaction?
She should contact the manager of the branch of the bank where she made the deposit, explain her situation, and ask that any video records be reviewed that might corroborate her story. Beyond that, all that can be said is that it's important to verify that a bank transaction is completed correctly before leaving the deposit window; don't allow yourself to be distracted from that necessary step. After that, it's often too late to have the record corrected.
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She should contact the manager of the branch of the bank where she made the deposit, explain her situation, and ask that any video records be reviewed that might corroborate her story. Beyond that, all that can be said is that it's important to verify that a bank transaction is completed correctly before leaving the deposit window; don't allow yourself to be distracted from that necessary step. After that, it's often too late to have the record corrected.
