My ex-roommate stole checks from my desk, forged them, deposited them in his bank account and got cash in return. One bank returned my money immediately. However [bank name removed] wrote me and said they rejected my claim because of "the appearance of a civil suit." It is [that bank's] policy not to allow customers to speak to the Fraud Department after a claim has been answered.
I wrote them and told them that this person was arrested for Grand Larceny and gave them the docket number. I reported the checks to them before my statement came. It's been two weeks since I sent the additional information. What should I do next?
We are assuming that checks were forged on your account at the bank where you are having trouble. The bank in question is huge, and it may take a while for them to respond to your letter. Wait a couple of more weeks.
If you haven't heard from the bank by then, send a follow-up letter, with a copy to the bank's primary federal regulator, which is the Office of Thrift Supervision. You can send a separate letter, with the copy of the letter to the bank, to
Office of Thrift Supervision
Consumer Program Division
1700 G Street, NW
Washington, DC 20552
The OTS has a guide for filing complaints on its website.
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We are assuming that checks were forged on your account at the bank where you are having trouble. The bank in question is huge, and it may take a while for them to respond to your letter. Wait a couple of more weeks.