A soldier’s mother called to tell us her son joined the Army. Do we have to reduce the loan rate that day?
Do we have to disclose the actual MAPR to all borrowers?
If our borrower hasn’t requested SCRA protection and is past due on her mortgage, can we start foreclosure as we normally would?
What can traditional banks learn from alternative lenders?
How do banks start serving small and medium-sized enterprises again?
When completing a flood determination, is the borrower's name required on the form? Our audit department is listing it as a finding on their exam since the borrower’s name changed after the flood determination form was generated.
Can we rely on a market value appraisal to determine “insurable value”?
What is an acceptable timeframe for our flood vendor to send life of loan monitoring updates for map changes? It seems our vendor sends them once a month, but they are dated throughout the past 30 days. Would it be acceptable to send notices to customers within 1 week of receipt of life of loan update?
We are closing a loan and the borrower already has a flood policy, but our bank is not listed as a loss payee on the policy. Can we close the loan?
How does a community become suspended from the NFIP?