Should we have one or more employees that are designated to handle all customer complaints? Should all complaints be referred to them no matter who initially receives the complaint?
I understand per the Interagency Statement on Retail Sales of NDIP that the referral fee may be a one-time nominal fee paid to the bank employee by either the insurance agency or the bank. If we structure a referral fee so that the first three referrals do not warrant a referral fee and starting with the fourth referral the bank employee receives a fixed amount nominal fee per referral retro-active to the first referral made. Would this be acceptable as a one-time fee?
Is there anyone who has a model/sample disclosure or notice for ATMs and teller windows concerning the access of the Overdraft program and the fees associated with it? Also, when an item is paid using the overdraft protection does the periodic statement have to say "overdraft item paid fee" instead of "NSF paid item fee"? I am not sure that our system can do that.
What is considered adequate training under the Bank Secrecy Act for bank employees? Might this vary based on their duties?
What a year this has been! Rules and regulatory concerns keep coming - and coming, and coming.
Over the past decade, there has been much discussion about credit scores, what they mean and how they are used.
Question: We just bought a scanner for our branch office, and now have the capability of displaying pictures and documents on our monitors.