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Upcoming Live Webinars about Operations

WednesdayNovember 29, 2017 1:30 pm CST
 

Banking Myths Dispelled

Banking Myths Dispelled

Does this sound familiar? You “know” there is a particular requirement, yet you cannot find its source, no matter how much you research? It’s possible that you are dealing with an urban legend of banking.

ThursdayNovember 30, 2017 1:30 pm CST
 

IRS Reporting and W-9 and W-8BEN

IRS Reporting and W-9 and W-8BEN

When your account holder's name does not match for IRS purposes, you are sent a CP2100 and your financial institution has to being the B notice process and often times backup withholding on your customer. This is time consuming and expensive.

WednesdayDecember 06, 2017 1:30 pm CST
 

Final CDD Rule: The Nexus of BSA and Operations

ThursdayDecember 07, 2017 1:30 pm CST
 

Overdrafts – Current Developments

Overdrafts – Current Developments

Does your financial institution want to keep up to speed on the latest regulatory agency expectations with respect to overdraft guidance and best practices? If so, “Overdrafts--- Current Developments” is the webinar you’re looking for.

MondayDecember 11, 2017 1:30 pm CST
 

Telling Your Customer to Take a Hike!

Telling Your Customer to Take a Hike!

Are you banking the “customer from hell”? Why? Sometimes you need to un-bank an individual or entity, or even refuse to open an account in the first place.

TuesdayDecember 12, 2017 1:30 pm CST
 

Military Lending – Banks Keep Getting it Wrong

Military Lending – Banks Keep Getting it Wrong

The Military Lending Act rules changed in October of both 2016 and 2017. I still see questions pop-up on MLA procedures and some banks are spending money needlessly complying with old and new rules.

ThursdayJanuary 04, 2018 1:30 pm CST
 

Annual Operations Compliance Recap

Annual Operations Compliance Recap

Have you got all the key operations compliance issues and developments from 2017 under control? Is there something you missed during the time you spent focused on any of the inevitable distractions?

WednesdayJanuary 10, 2018 1:30 pm CST
 

Prepaid Accounts – Are you ready for April 1?

On-Demand Webinars about Operations

Recorded on October 24, 2017
 

Identifying Common Mistakes During the Appraisal Compliance Review

Recorded on September 22, 2017
 

Advanced ACH: Death Notification Entries and Reclamations: A Banks Responsibilities

Recorded on September 21, 2017
 

Why we do it …Operations

Why we do it …Operations

So many “rules.” And piles of policies combined with an endless list of procedures, many of which don’t seem to make sense or seem like overkill. Is it really necessary to follow them all? Yes, actually it is. What you may not understand is why.

Recorded on September 12, 2017
 

VISA and Reg E Error Resolution

VISA and Reg E Error Resolution

VISA rules and Reg E requirements often stack the deck against the card issuer. Worse yet, the rules for chargebacks often conflict with the regulatory requirements.

Recorded on August 23, 2017
 

Bank Accounts for Babies, Kids, Teens

Bank Accounts for Babies, Kids, Teens

Why mess with accounts for minors? Boys and girls who are minors today may grow up to be valued customers of your bank in the future. Establishing a relationship with them at an early age may win their loyalty.

Recorded on August 22, 2017
 

Do’s and Don’ts on Fiduciary Accounts

Do’s and Don’ts on Fiduciary Accounts

Developing new account and deposit operations procedures for fiduciary accounts is not an easy task. Your account holder, the federal government or the court has named someone legally to act on his or her behalf. Now what?

Recorded on August 08, 2017
 

Regulation CC – FINALLY a Final Rule!

Regulation CC – FINALLY a Final Rule!

Finally, more than six years after starting the process of bringing its Regulation CC up to date, the Federal Reserve has issued a final rule that will complete only part of the job.

Recorded on June 22, 2017
 

Stop That Payment!

Stop That Payment!

Your customer is anxious to undo a transaction he’s initiated by ordering you not to make payment.

Recorded on June 14, 2017
 

50 Key Safe Deposit Procedures

50 Key Safe Deposit Procedures

Safe deposit operations are unique in that your staff members aren’t supposed to know what, if anything, is being added to or removed from the customer’s assets held in your vaults.

Recorded on May 24, 2017
 

I hate powers of attorney!

I hate powers of attorney!

If you groan when someone walks into the bank with a power of attorney, it’s likely your discomfort stems from uncertainty about what to look for and what to do with this type of legal document.

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