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Upcoming Live Webinars about Operations

WednesdayJune 14, 2017 1:30 pm CDT
 

50 Key Safe Deposit Procedures

50 Key Safe Deposit Procedures

Safe deposit operations are unique in that your staff members aren’t supposed to know what, if anything, is being added to or removed from the customer’s assets held in your vaults.

ThursdayJune 22, 2017 1:30 pm CDT
 

Stop That Payment!

Stop That Payment!

Your customer is anxious to undo a transaction he’s initiated by ordering you not to make payment.

WednesdayJune 28, 2017 1:30 pm CDT
 

An Error in Judgment: Ethics for Bankers

An Error in Judgment: Ethics for Bankers

Doing the right thing is what ethics is all about. Bankers are expected to adhere to the highest ethical standards in everything they do because the business of banking is built on a foundation of trust.

TuesdayJuly 18, 2017 9:00 am CDT
 

Telling Your Customer to Take a Hike!

Telling Your Customer to Take a Hike!

Are you banking the “customer from hell”? Why? Sometimes you need to un-bank an individual or entity, or even refuse to open an account in the first place.

On-Demand Webinars about Operations

Recorded on May 24, 2017
 

I hate powers of attorney!

I hate powers of attorney!

If you groan when someone walks into the bank with a power of attorney, it’s likely your discomfort stems from uncertainty about what to look for and what to do with this type of legal document.

Recorded on May 23, 2017
 

Overdraft Protection Programs

Overdraft Protection Programs

There is a Rudyard Kipling poem which begins: “If you can keep your head when all about you are losing theirs and blaming it on you”.

Recorded on May 18, 2017
 

Social Media: Deal with It

Social Media: Deal with It

Guidance from the FFIEC indicates that all banks need to address social networking. You need to care about social media if your bank or your employees have a presence.

Recorded on May 17, 2017
 

Managing UDAAP Risk

Recorded on May 11, 2017
 

OFAC for Community Banks

OFAC for Community Banks

This program tackles OFAC compliance from a community bank perspective, helping you understand regulatory expectations so that you minimize both regulatory risk and compliance risk relating to OFAC sanctions.

Recorded on May 09, 2017
 

TIN/Name Mismatch Solutions

TIN/Name Mismatch Solutions

This webinar pays for itself with just three TIN/name fixes! Setting up deposit accounts to match for IRS purposes is important.

Recorded on May 03, 2017
 

Reg E Claims: Compliance Balancing Act

Reg E Claims: Compliance Balancing Act

When the bank has a claim for an unauthorized EFT, it costs money. The choices you make will determine how much that will be. If you pay every claim, you may be giving away profits.

Recorded on April 26, 2017
 

ACH Basics: Part 2

ACH Basics: Part 2

This webinar, the second in a three-part series, teaches you about ACH fundamentals.

Recorded on April 25, 2017
 

Issues with Deceased Customers

Issues with Deceased Customers

When your customer passes away, there are issues that must be addressed. Family members left behind often need to act without knowing what they can and cannot do with the decedent’s account or with checks payable to the deceased. They need guidance.

Recorded on April 19, 2017
 

ACH Basics: Part 1

ACH Basics: Part 1

This webinar, the first in a three-part series, teaches you about ACH fundamentals, including transaction flows, network participants, managing risk of third parties, standard entry class codes, and common ACH violations.

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